1. Contact Support
Use the contact form for anything to do with the app, your account, billing, or a coach. Pick the subject that fits and it reaches the same inbox as contact@reliabilityworks.co.uk, which you can email directly if you prefer.
To get a useful answer on the first reply, include:
- Your account ID (see below)
- Your device and iOS version
- The app version
- What you did, what happened, and what you expected instead
Your account ID and app version are both on the Help & Support screen in the app. Open the menu, tap Help & Support, then tap Account ID to copy it.
2. Help Inside the App
The Help & Support screen also answers the questions we get most: setting up your profile and first plan, logging sets during a session, how nutrition targets are calculated, account and billing, and how coach programs appear in Train.
The Email Support row on that screen opens your mail app with the subject and your app version already filled in.
3. Manage or Cancel Your Subscription
Forjex+ and Forjex Coach are billed by Apple through your Apple Account, not by us. That means cancelling happens in Apple's subscription settings.
- In Forjex: open the menu, tap Subscription, then tap Manage Subscription. This opens Apple's subscription sheet.
- On your iPhone: Settings, tap your name, then Subscriptions.
- Anywhere else: apps.apple.com/account/subscriptions
Cancelling stops the next renewal. You keep paid features until the end of the period you already paid for. If you switch devices or reinstall, use Restore Purchases on the Subscription screen to bring your plan back.
Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com.
4. Delete Your Account
You can delete your Forjex account from inside the app. Open the menu, tap Settings, then Account, then Delete Account, and confirm. The app asks you to prove that you signed in recently. It then tries to remove any Forjex workouts it added to Apple Health before account deletion starts. If Apple Health refuses or cannot finish the cleanup, the app tells you and keeps the account available so you can try again.
Forjex removes your sign-in record and signs you out. A background job then removes your profile, training history, nutrition logs, photos, social content, and stored media. It retries safely if a step fails. If automatic retries cannot finish the work, our operations team can inspect and resume it. Some financial, safety, audit, and shared product records can be retained for the reasons in the Privacy Policy.
Deleting your account does not cancel an App Store subscription. Apple bills the subscription against your Apple Account, so cancel it separately using the steps in section 3.
If you cannot open the app to delete your account, email contact@reliabilityworks.co.uk from the address on the account. We verify account ownership before starting a support deletion request. This is separate from in-app deletion.
5. Report a Bug or Something Unsafe
Posts, profiles, and coaches all have a report control in the app. Reports go to moderation and we act on them there, which is faster than email.
For a bug, a crash, or a security issue, email contact@reliabilityworks.co.uk with the steps that reproduce it. Do not post security issues publicly.
6. Privacy, Data, and Legal
You can export a machine-readable JSON archive from Settings, then Health & Data, then Export my data. For access, correction, any other data request, or a question about the terms, email contact@reliabilityworks.co.uk.
Read the Terms of Service and the Privacy Policy.
7. Food Data Credits
Forjex uses food data from Open Food Facts and USDA FoodData Central. Read the Credits page for the source and licence details.